:root{font-family:Inter,PingFang SC,Microsoft YaHei,sans-serif;color:#1b312a;background:#f5f7f6}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}.loading{min-height:100vh;display:grid;place-items:center;color:#678075}.login-page{min-height:100vh;display:grid;place-items:center;padding:20px;background:linear-gradient(160deg,#edf7f1,#f5f7f6)}.login-card{width:min(420px,100%);display:grid;gap:16px;padding:30px;border:1px solid #dbe5e1;border-radius:16px;background:#fff;box-shadow:0 14px 36px #1431270f}.login-card img{width:150px}.login-card h1,.login-card p{margin:0}.login-card p{color:#678075;line-height:1.6}label{display:grid;gap:7px;color:#486055;font-size:14px;font-weight:600}input{min-height:44px;padding:0 12px;border:1px solid #cad8d2;border-radius:9px;color:#1b312a;background:#fff}.code-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:end}.shell{min-height:100vh}header{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:16px max(22px,calc((100vw - 1180px)/2));border-bottom:1px solid #dbe5e1;background:#fffffff5}header>div:first-child{display:grid;gap:3px}header strong{font-size:20px}.eyebrow{color:#167145;font-size:13px;font-weight:700}.user{display:flex;align-items:center;gap:10px;color:#486055}main{width:min(1180px,calc(100vw - 40px));margin:0 auto;padding:24px 0 48px}.stack{display:grid;gap:18px}.page-head{display:flex;align-items:start;justify-content:space-between;gap:16px}.page-head h1{margin:5px 0;font-size:30px}.page-head p{margin:0;color:#678075}.metrics{min-height:50px;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:0;padding:8px 12px;border:1px solid #dbe5e1;border-radius:12px;background:#fff;box-shadow:0 8px 24px #1118150a}.metrics button{min-width:0;min-height:34px;padding:4px 16px;border:0;border-left:1px solid #dbe5e1;border-radius:0;background:transparent;color:#1b312a;text-align:left;cursor:pointer}.metrics button:first-child{border-left:0}.metrics button.is-active{border-radius:8px;background:#eaf5ef}.metrics span,.case-list span,.detail-grid span,.pet span{display:block;color:#678075;font-size:13px}.metrics strong{display:inline;margin-left:6px;color:#167145;font-size:18px}.panel{padding:20px;border:1px solid #dbe5e1;border-radius:14px;background:#fff}.toolbar{display:flex;justify-content:space-between;align-items:center;gap:14px}h2{margin:0;font-size:18px}.search{display:flex;align-items:center;gap:8px;min-width:min(330px,100%);padding:0 12px;border:1px solid #cad8d2;border-radius:9px}.search input{width:100%;border:0;outline:0}.case-list{display:grid;gap:8px;margin-top:16px}.case-list>button{display:grid;grid-template-columns:1.2fr 1fr .8fr auto;align-items:center;gap:16px;width:100%;padding:14px;border:1px solid #dbe5e1;border-radius:10px;background:#fff;color:#1b312a;text-align:left;cursor:pointer}.case-list>button:hover{background:#f7faf8;border-color:#aacdb9}.case-list>button.is-completed{border-color:#c9e6d6;background:#f8fcfa}.case-list>button.is-danger{border-left:3px solid #ba4d4d}.case-list>button.is-pending{border-left:3px solid #d9963b}.case-view{color:#1f8f57!important;font-weight:700}.case-pet{display:flex;align-items:center;gap:10px;min-width:0}.case-pet__avatar{display:grid!important;place-items:center;flex:0 0 42px;width:42px;height:42px;overflow:hidden;border-radius:12px;background:#eaf5ef;color:#167145!important;font-weight:800}.case-pet__avatar img{width:100%;height:100%;object-fit:cover}.case-pet small,.sla{display:block;margin-top:3px;color:#678075;font-size:12px}.sla.is-warning{color:#a66716}.sla.is-overdue,.sla.is-completed_overdue{color:#ba4d4d}.button{min-height:42px;padding:0 15px;border:1px solid transparent;border-radius:9px;font-weight:700;cursor:pointer}.button:disabled{opacity:.55;cursor:not-allowed}.primary{color:#fff;background:#1f8f57}.secondary{color:#1b312a;border-color:#cad8d2;background:#fff}.icon,.text-button{border:0;background:transparent;color:#167145;cursor:pointer}.status{display:inline-flex;width:fit-content;padding:5px 8px;border-radius:999px;background:#eaf5ef;color:#167145;font-size:13px;font-weight:700}.status.warning{background:#fff4e6;color:#a66716}.status.danger{background:#fdecec;color:#ba4d4d}.feedback{margin:0;padding:10px 12px;border-radius:9px;background:#eaf5ef;color:#167145}.feedback.error{background:#fdecec;color:#ba4d4d}.muted{color:#678075}.subject-card{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:18px}.subject-card>.detail-grid{grid-column:1 / -1}.pet{display:flex;align-items:center;gap:13px}.pet-avatar{display:grid;place-items:center;width:62px;height:62px;overflow:hidden;border-radius:50%;background:#eaf5ef;color:#167145;font-weight:700}.pet-avatar img{width:100%;height:100%;object-fit:cover}.pet strong{font-size:19px}.pet p{margin:3px 0 0;color:#678075}.detail-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.detail-grid div{padding:12px;border-radius:10px;background:#f7faf8}.detail-grid strong{display:block;margin-top:5px}.workflow-panel{display:grid;gap:16px}.workflow-panel p{margin:5px 0 0}.workflow{display:grid;grid-template-columns:repeat(7,minmax(100px,1fr));gap:7px;margin:0;padding:0 0 4px;overflow-x:auto;list-style:none}.workflow li{display:grid;grid-template-columns:auto 1fr;gap:7px;min-height:72px;padding:10px;border:1px solid #dbe5e1;border-radius:10px;background:#f7faf8}.workflow li>span{display:grid;place-items:center;width:21px;height:21px;border-radius:50%;background:#e2e9e5;color:#678075;font-size:11px;font-weight:800}.workflow .is-completed,.workflow .is-current{border-color:#b8d9c7;background:#eaf5ef}.workflow .is-completed>span,.workflow .is-current>span{color:#fff;background:#1f8f57}.workflow .is-interrupted{border-color:#e6baba;background:#fdecec}.workflow strong{font-size:12px}.workflow small{display:block;margin-top:4px;color:#678075;font-size:11px}.task-panel{display:grid;gap:18px;border-left:4px solid #1f8f57}.task-panel__head{display:flex;align-items:center;justify-content:space-between;gap:18px}.task-panel__head h2{margin-top:5px}.task-panel__head p{margin:6px 0 0;color:#678075}.task-panel__buttons{display:flex;gap:10px;flex-wrap:wrap;justify-content:flex-end}.report-form{display:grid;grid-template-columns:minmax(180px,.8fr) minmax(260px,1fr);gap:14px;padding-top:18px;border-top:1px solid #dbe5e1}.report-form label>span:first-child b{color:#ba4d4d}.report-form textarea,.dialog textarea{width:100%;min-height:100px;padding:11px 12px;resize:vertical;border:1px solid #cad8d2;border-radius:9px;color:#1b312a;background:#fff}.report-form small{color:#678075;font-size:12px}.report-form__note{grid-column:1 / -1}.file-picker{display:flex;align-items:center;gap:8px;min-height:44px;padding:0 12px;overflow:hidden;border:1px solid #cad8d2;border-radius:9px;background:#fff;color:#1b312a;font-weight:500;text-overflow:ellipsis;white-space:nowrap;cursor:pointer}.file-picker input{display:none}.report-form__submit{grid-column:1 / -1;display:flex;align-items:center;gap:12px}.report-list{display:grid;gap:8px;margin-top:14px}.report-list>div{display:grid;gap:4px;padding:12px;border-radius:10px;background:#f7faf8}.report-list span,.report-list small{color:#678075;font-size:13px}.pagination{display:flex;align-items:center;justify-content:flex-end;gap:16px;margin-top:16px;padding-top:14px;border-top:1px solid #dbe5e1;color:#678075;font-size:13px}.pagination label{display:flex;grid-template-columns:none;align-items:center;gap:6px}.pagination select{min-height:36px;padding:0 8px;border:1px solid #cad8d2;border-radius:8px;background:#fff}.pagination>div{display:flex;gap:8px}.dialog-mask{position:fixed;z-index:50;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;padding:20px;background:#12261f73}.dialog{width:min(520px,100%);display:grid;gap:18px;padding:24px;border-radius:14px;background:#fff;box-shadow:0 24px 64px #12261f38}.dialog h2,.dialog p{margin:5px 0 0}.dialog__actions{display:flex;justify-content:flex-end;gap:10px}@media (max-width: 720px){header{padding:14px 18px}main{width:min(100% - 28px,1180px);padding-top:18px}.metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.toolbar,.page-head,.task-panel__head{align-items:stretch;flex-direction:column}.case-list>button{grid-template-columns:1fr;gap:5px}.search{width:100%}.detail-grid,.report-form,.subject-card{grid-template-columns:1fr}.subject-card>.detail-grid,.report-form__note,.report-form__submit{grid-column:auto}.task-panel__buttons{justify-content:flex-start}.pagination{align-items:stretch;flex-direction:column}.code-row{grid-template-columns:1fr}}